Effective Date: July 30, 2025

This Privacy Policy describes how Maxibern (“Maxibern,” “we,” “us,” or “our”), the provider of the Rivespot, collects, uses, shares, and protects your personal information when you use our website (www.rivespot.com), software, applications, features, and services (collectively, the “Service”).

We are committed to protecting your privacy and handling your personal information transparently and securely in accordance with the laws of the Republic of Ghana, particularly the Data Protection Act, 2012 (Act 843).

1. Who We Are

Rivespot is an all-in-one CRM software designed for small businesses, freelancers, and startups, and is a proud product of Maxibern, a leading IT firm in Ghana. We understand the importance of data privacy for our users and their clients.

2. Information We Collect

We collect various types of information to provide and improve our Service.

2.1. Information You Provide Directly:

This includes information you provide when you register for an account, subscribe to our Service, contact us, or otherwise use Rivespot.

• Account and Profile Information: Name, email address, company name, phone number, physical address, and payment information (e.g., credit card details, mobile money numbers) when you subscribe.
• Your Data (Customer Data): All information you input, upload, or generate within the Rivespot system, such as:

• Client contact details (names, emails, phone numbers, addresses).
• Sales pipeline data (leads, deals, opportunities).
• Project details and tasks.
• Invoicing and payment records.
• Communications and notes related to clients.
• Team member information (names, roles, attendance if applicable).

• Communications: Records of your correspondence with us, including emails, chat support, and phone calls.

2.2. Information Collected Automatically:

When you access or use our Service, we may automatically collect certain information about your device and usage patterns.

• Usage Information: Pages visited, features used, time spent on the Service, search queries, clickstream data.
• Device Information: IP address, browser type, operating system, device identifiers, mobile network information.
• Log Data: Information our servers automatically record when you access our Service, including your IP address, browser type, entry/exit pages, and timestamps.
• Location Information: Depending on your device settings, we may collect general location information (e.g., IP address based location).

2.3. Information from Third Parties:

We may receive information about you from third-party services integrated with Rivespot (e.g., payment processors, analytics providers, or social media platforms if you choose to connect them), where permitted by law and with your consent where required.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Maintain the Service: To operate, deliver, and ensure the functionality of Rivespot, including managing your account, providing customer support, and personalizing your experience.
• To Process Transactions: To process your subscription payments, send invoices, and manage billing.
• To Improve and Develop the Service: To understand how users interact with Rivespot, analyze usage patterns, identify areas for improvement, and develop new features and functionalities.
• For Communication: To send you service-related notifications (e.g., account updates, security alerts, technical notices), respond to your inquiries, and provide customer support.
• For Marketing and Promotion: To send you information about Rivespot’s features, updates, offers, or promotions that we believe may be of interest to you, in accordance with your communication preferences. You can opt-out of marketing communications at any time.
• For Security and Fraud Prevention: To protect Rivespot, our users, and third parties from fraud, unauthorized access, and other security threats.
• For Legal Compliance: To comply with legal obligations, respond to lawful requests from public authorities, and enforce our Terms of Service.
• For Research and Analytics: To perform data analysis, research, and reporting (often using aggregated and anonymized data).

4. How We Share Your Information

We do not sell your personal data. We may share your information in the following circumstances:

• With Your Consent: We may share your information if you give us explicit consent to do so.
• With Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as hosting, payment processing, analytics, customer support, and email delivery. These providers only have access to the personal information necessary to perform their services and are obligated to protect it.
• With Affiliates: As a product of Maxibern, your information may be shared within the Maxibern group of companies for purposes consistent with this Privacy Policy.
• For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a legal obligation; (b) protect and defend the rights or property of Maxibern; (c) prevent or investigate possible wrongdoing in connection with the Service; (d) protect the personal safety of users of the Service or the public; or (e) protect against legal liability.
• Business Transfers: In the event of a merger, acquisition, asset sale, or similar transaction involving Maxibern, your personal information may be transferred as part of the assets. We will notify you via email and/or a prominent notice on our Service of any such change in ownership or control of your personal information.
• Aggregated or Anonymized Data: We may share aggregated or anonymized information that does not directly identify you for research, marketing, analytics, or other purposes.

5. Data Storage and Security

We employ a variety of security measures, including physical, technical, and administrative safeguards, to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include data encryption, secure servers, and access controls. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Data Protection Rights (In accordance with Ghana’s Data Protection Act, 2012)

Under the Data Protection Act, 2012 (Act 843) of Ghana, you have certain rights regarding your personal information. We are committed to facilitating the exercise of these rights:

• Right to Access: You have the right to request access to the personal information we hold about you.
• Right to Rectification (Correction): You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure (Right to Be Forgotten): In certain circumstances, you have the right to request the deletion or removal of your personal information from our systems.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain situations.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal information in certain circumstances, particularly for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Complain: You have the right to lodge a complaint with the Data Protection Commission (DPC) in Ghana if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the “Contact Us” details provided below. We will respond to your request within the timeframe required by law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Service and hold certain information. Cookies are small data files placed on your device. We use them for:

• Essential Functionality: To make the Service work (e.g., logging in, remembering preferences).
• Performance & Analytics: To understand how you use the Service and improve its performance.
• Marketing & Advertising: To deliver relevant ads and measure campaign effectiveness.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. Third-Party Links

Our Service may contain links to websites or services operated by third parties. This Privacy Policy does not apply to the practices of third parties. We are not responsible for the privacy policies or practices of third-party sites or services, and we encourage you to review their policies before providing any personal information.

10. Children’s Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Service after any modifications signifies your acceptance of the updated Privacy Policy.~

12. Contact Us

If you have any questions about this Privacy Policy, your data protection rights, or our data practices, please contact us at:

Maxibern / Rivespot

Accra, Ghana.

support@maxibern.com

+233541392208

Website: www.rivespot.com